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Consumer Assistance

Convergent Outsourcing, Inc.Convergent Healthcare Recoveries, Inc.
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Convergent Contact Managment Solution (CCMS)

CCMS is a software-based contact solution that provides self-service mass automated messages. It can be used as a component of an overall program with existing first party clients or on a stand alone basis as a self-service application. Typical usage includes:

  • Utility outages
  • Weather emergencies
  • Appointment reminders
  • School closings
  • Payment processing / verification
  • Shipment tracking
  • Bill reminders
  • Political campaigns
  • Inbound / outbound telemarketing
  • Customer surveys
  • Customer loyalty programs
  • Promotional advertising