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Convergent Outsourcing, Inc.	Convergent Healthcare Recoveries, Inc.
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Convergent Employee Scorecard (CEScore)

Founded on TouchPoint One’s innovative Acuity Performance Management Solution platform, Convergent has developed and implemented CEScore, a web-based suite of call center management tools. CEScore provides decision support for call center performance optimization and is closely tied to the coaching tools we use to boost account representative / agent performance (efficiency, effectiveness) for our outsourcing clients.

Robust skills development platform
Easy administration
Sophisticated analysis
Decision support
Tight system integration

New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca

Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.

North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889

California Residents: California license pending