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Convergent Outsourcing, Inc.Convergent Healthcare Recoveries, Inc.
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Convergent Employee Scorecard (CEScore)

Founded on TouchPoint One’s innovative Acuity Performance Management Solution platform, Convergent has developed and implemented CEScore, a web-based suite of call center management tools. CEScore provides decision support for call center performance optimization and is closely tied to the coaching tools we use to boost account representative / agent performance (efficiency, effectiveness) for our outsourcing clients.

  • Robust skills development platform
  • Easy administration
  • Sophisticated analysis
  • Decision support
  • Tight system integration