The telecom and cable sectors have proven resilient during the economic turmoil of the past several years, a trend that is likely to continue since these services have become necessities for most Americans. A rebounding economy and new services like video on demand, digital video recorders and high speed data provide opportunities and challenges for the cable industry. Meanwhile telecom and satellite providers are a competitive threat.
Convergent has been a key supplier to cable companies for many years, taking key responsibilities in the cable order-to-cash cycle, ranging from peak call handling to late stage, post charge off collections programs.
Choose from the Services Provided menu at right to learn more about the many services Convergent offers to cable companies.