HOME » Impressive Patient Cash Recoveries Case Study

Issues

In 2004, MercyOne, then Wheaton Franciscan Healthcare – Iowa, began looking for a way to increase cash and improve communications with their patient population in Northeast Iowa. Over time, new challenges developed surrounding the Affordable Care Act, changes to internal HIM systems, and corporate rebranding, causing patient responsible balances to pile up.
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Answers

Fifteen years later, Convergent continues to be an integral part of MercyOne’s patient balance receivables management and patient satisfaction process via both inbound and outbound patient calls and text messaging, when allowed…
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Outcomes

Convergent continues to perform well above the initial baseline recoveries, originally at 33% liquidation. This initial program was so successful at accelerating cash recoveries and supporting the treatment of patient populations, MercyOne’s clinic operations also began utilizing the Convergent Healthcare family in 2012…
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