HOME » New Hanover Regional Medical Center Case Study

Issues

New Hanover Regional Medical Center (NHRMC) is a teaching hospital and regional referral center for an eleven-county area in southeastern North Carolina. As a tertiary care center, NHRMC offers specialty medical and surgical care at the medical center and additional care at its women and children’s, rehabilitation and psychiatric hospitals. It is one of 10 trauma centers in the state certified at Level II or above. A public, not-for-profit healthcare system, NHRMC provides more than $140 million…
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Answers

For NHRMC, the transition to placing Workers’ Compensation accounts with Convergent was seamless and required very little effort. Plans for assigning claims were in place and Convergent’s on-site representative was there to ensure a smooth changeover. “We placed 100 percent of our Workers’ Compensation claims with Convergent, and they were ready to begin working them from day one. The transition was exceptional,” said O’Neill.

Convergent began at once applying its proven process for…
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Outcomes

NHRMC continues to place all of its Workers’ Compensation claims with Convergent Revenue Cycle Management—claims valued at roughly $1 million a month. And Convergent continues to generate results, collecting an average of 70 percent on referred accounts. Since the engagement began in 2004, Convergent has collected more than $92 million for NHRMC, including four recent months when collections exceeded $1 million. For several months in 2012, Convergent collected 100 percent of denied claims with…
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