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Issues

Since 1991, OSF Medical Group has relied on Convergent Healthcare Recoveries, Inc. (Convergent), formerly known as C.B. Accounts, Inc., to oversee its primary collections accounts. The relationship between the two organizations began easily and conveniently with both the medical group’s central business office and Convergent, located in Peoria, Illinois.

Through its long standing mutually beneficial partnership with OSF Medical Group—at more than 20 years, a rarity in the collections industry—…
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Answers

For more than six months, Convergent participated in every conference call with OSF Medical Group and Epic to help shape the solution. This involvement was especially important in establishing standards for transaction data. “The group asked us to participate in all planning calls, even those that did not affect our work,” said Jan Draher, Executive Vice President of Operations for Convergent. “At the time, we were new to the Epic system, but we did know the information that needs to be provided…
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Outcomes

Convergent’s support during the design and implementation of the Epic software solution helped to ensure the group’s financial performance stayed strong even through the complexity of a system conversion. “We couldn’t afford to have any revenue hiccups and we haven’t had any,” said Howerton. “Convergent helped make this possible with their expertise in revenue cycle processes.”

Convergent’s collection rate for the group’s primary receivables was high above industry averages before…
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