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Convergent News

October 7, 2016

Smart Source LLC and Convergent Revenue Cycle Management, Inc. partner to deliver best practice offerings for healthcare providers

Two leading solutions providers team up to deliver a full suite of services, elevating the patient experience and strengthening financial outcomes

NEW YORK, New York, October 7, 2016 — Smart Source LLC, an industry leader in helping healthcare providers increase productivity and revenue, announces today a partnership with Convergent Revenue Cycle Management, Inc., a national provider of healthcare revenue cycle management solutions. Under this agreement, the two healthcare solution providers will support each other through the entire lifecycle of the patient experience.

"With this partnership, our services will be available to a broader reach of hospitals and physicians. We provide the opportunity for best practices in patient engagement including pre-arrival communication, getting to the right place at the right time, post visit follow up, being prepared, understanding your diagnosis and even understanding and paying your bill," explains Tom D'Agostino Jr., Founder and CEO of Smart Source LLC. "A positive patient experience from beginning to end leads to better outcomes for the patient and increased revenue for the provider."

Smart Source LLC will provide pre-arrival patient communications and a wayfinding tool, proven to reduce patient stress, while minimizing appointment no-shows and increasing patient satisfaction scores for hospitals and physicians.

Convergent Revenue Cycle Management, Inc. offers back-end follow up solutions that support patient care and retention as well as resolution of balances due from both insurance companies and patients.

"Working with Smart Source, our goal is to streamline processes, eliminate inefficiencies and better equip us to serve as a true extension of our healthcare organizations' patient services management staff," concludes Mark Schanck, President of Convergent Revenue Cycle Management, Inc. "By co-sourcing patient communications and combining that with our world class revenue cycle management, hospitals and private practice staff are able to focus on their core competencies related to patient care."

About Smart Source LLC

Smart Source is a premier Brand Management BPO and Technology provider dedicated to delivering comprehensive communications and marketing solutions to a diverse network of clients ranging from healthcare to finance, retail, hospitality and manufacturing. Headquartered in New York City, Smart Source offers a full suite of solutions including creative services, media and internet marketing, e-technology software, print management, supply chain management, promotional products, fulfillment management, kitting and distribution.

About Account Control Technology Holdings, Inc. (ACT Holdings)

Account Control Technology Holdings, Inc. provides comprehensive business process outsourcing and financial services to diverse industries. Our companies partner with clients to help them run the “business” behind their operations so they can focus on what they do best – whether it’s serving customers, educating students, caring for patients, or keeping communities moving forward. ACT Holdings companies include Account Control Technology, Inc. and Convergent. For more information, visit http://accountcontrolholdings.com.

About Account Control Technology, Inc. (ACT)

Account Control Technology, Inc. is a leader in providing consultative debt management, collection, call center and business office solutions for education, government, commercial and consumer entities. Established in 1990, ACT has been recognized as an Inc. 5000 fastest-growing private company for the past nine years running. The company serves clients nationwide from five office locations: Bakersfield, California; Woodland Hills, California; Mason, Ohio; Dallas, Texas; and San Angelo, Texas. For more information, call 800-394-4228, email info@accountcontrol.com or visit www.accountcontrol.com.

About Convergent

One of America’s largest business process outsourcing firms, Convergent has more than sixty years of history serving a diverse client base with customer care outsourcing services, commercial receivables management and healthcare revenue cycle management. With contact centers located nationwide, Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction. For more information, visit www.convergentusa.com.