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Convergent Contact Center Solutions

Convergent Contact Center Solutions can help support your customer acquisition functions through effective integration of live agent, voice and web-based communications.

The Challenge

In order to retain information in your long term memory, you need to hear that information several times. Your customers are no different. Making sure your customers get your message requires multiple contacts over multiple channels. Managing an increasingly complex contact mix requires sophistication and scale.

The Convergent Solution

Convergent provide a broad range of services that will help you interact with your customers positively, including sales, cross-selling, upselling, lead generation, appointment setting, member reactivation, notifications (to include automated messages), credit and collections and order processing.

The Bottom Line

Acquire more new customers with less hassle.