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Convergent Contact Center Solutions

Convergent can provide a broad range of sophisticated contact management solutions that will help you serve your customers better.

The Challenge

Customer expectations are high. They expect to be able to reach you any day, any time using any of a broad range of communications channels. Managing all these contacts and channels requires sophistication and scale.

The Convergent Solution

Convergent offers a range of customer care and retention services including order taking, up-sell/cross-sell, recall, saves, lead generation, IVR, appointment setting, tech support, donation processing, data gathering, DRTV, dealer locator, billing inquiry, web-chat and email.

The Bottom Line

Step up to the challenge and go beyond it. Wow your customers with Convergent.