Contact Center Solutions
Convergent provides a wide range of customer contact management services which help to lower cost, manage uneven call volumes, deal with specific call types and prepare for unexpected outages or natural disasters. Our contact programs support customer acquisition, customer care & retention and back office processes, as well as custom designed programs for special situations.
Convergent Contact Center Solutions can help support your customer acquisition function through effective integration of live agent, voice and web-based communications.
Convergent can provide a broad range of sophisticated contact management solutions that will help you serve your customers better.
BACK OFFICE SOLUTIONS
As back office solutions scale, problems can get out of hand and solutions are needed. Convergent has the scale to keep your back office problems in hand, cost effectively.
Convergent can develop customized solutions to satisfy unusual requirements, including dealer locator, donation processing, appointment setting and other applications.