Convergent Outsourcing is one of America’s leading collection agencies
with offices across the country.
For more than sixty years, Convergent has worked with clients in process outsourcing, revenue cycle and receivables management. As Convergent Outsourcing, Inc., we operate as a third party debt collector for our clients. Our clients – the companies you originally incurred the debt with – contract with us to follow up on and secure the outstanding debts you may owe them.
We have been in business since 1950 and are a longtime member of ACA International. As an accredited agency, all of our representatives take part in a thorough customer service and Fair Debt Collection Practices Act (FDCPA) compliance training program, which we follow up with ongoing training and quarterly testing. Our systems are updated and employees are informed when there are any changes made to the collection statutes. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
We understand that collections is often an emotional and overwhelming process. Our representatives are trained to actively listen and help guide you through the debt collections process in a flexible manner that will best serve your current financial situation.
We also understand that you may be hesitant to give your information over the phone or online. At your request, we will send a written collections letter to your address along with information about the debt if that will make you feel more comfortable. If you would like to make payment online instead of over the phone, you may do so on our website.
Convergent is led by a veteran management team with a track record of significant accomplishments.
Chief Executive Officer, ACT Holdings
Chief Administrative Officer
Chief Operating Officer
Senior Vice President, Operations
Senior Vice President and General Counsel
Vice President, Compliance
Vice President, Operations
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca