Your account number is located on the top right-hand side of the letter sent to you from Convergent; it will start with a letter of the alphabet followed by a number (i.e. R-1234567).  If you can’t find your letter or you haven’t received one, you can get your account number by calling Convergent Outsourcing at 1-800-444-8485. Unfortunately, you cannot get your account number online at this time.

Learn more about obtaining detailed information about your account over the phone.

If you cannot afford to pay your debt in one payment, our representatives will work with you to setup a payment plan. At this time, we can only discuss payment plans over the phone. Convergent Outsourcing makes every attempt to set up viable payment options within our constraints. Please call us at 1-800-444-8485.

Convergent generates proof of payment after your payment has posted, which means that it has cleared your bank and our bookkeeping department, typically this happens within 2 weeks of payment. If you have a valid email address on file with us, you will receive a password-protected receipt via email. Convergent is required to password lock receipts due to housing sensitive information.

If there is no email on file, the consumer will be mailed a copy of their receipt. The consumer can also call and request a copy to be sent to their physical address or their email.

If you haven’t received proof of payment within two weeks, please check your junk/spam box in your email to make sure it doesn’t appear there. If you are unsure whether we have your current information, call us to confirm that your email and mailing address are correct and request any necessary corrections.

Convergent Outsourcing and its agents are not credit specialists. To obtain this information, it’s best to contact the applicable credit bureau instead. We do send updates to all applicable credit reporting agencies for some clients weekly; we also request that they update a consumer’s credit report to reflect any payments. However, there may be instances where credit reporting agencies take a few weeks to provide updates. If you have questions about how making a payment will affect your credit score specifically, we encourage you to contact the credit bureau