- check Monday - Friday
- check 7am - 5pm PST
- check Credit or debit card
- check ACH
Your account number is located on the top right-hand side of the letter sent to you from Convergent; it will start with a letter of the alphabet followed by a number (i.e. R-1234567). If you can’t find your letter or you haven’t received one, you can get your account number by calling Convergent Outsourcing at 1-800-444-8485. Unfortunately, you cannot get your account number online at this time.
If you cannot afford to pay your debt in one payment, our representatives will work with you to setup a payment plan. At this time, we can only discuss payment plans over the phone. Convergent Outsourcing makes every attempt to set up viable payment options within our constraints. Please call us at 1-800-444-8485.
Convergent generates proof of payment after your payment has posted, which means that it has cleared your bank and our bookkeeping department, typically this happens within 2 weeks of payment. If you have a valid email address on file with us, you will receive a password-protected receipt via email. Convergent is required to password lock receipts due to housing sensitive information.
If there is no email on file, the consumer will be mailed a copy of their receipt. The consumer can also call and request a copy to be sent to their physical address or their email.
If you haven’t received proof of payment within two weeks, please check your junk/spam box in your email to make sure it doesn’t appear there. If you are unsure whether we have your current information, call us to confirm that your email and mailing address are correct and request any necessary corrections.
Convergent Outsourcing and its agents are not credit specialists. To obtain this information, it’s best to contact the applicable credit bureau instead. We do send updates to all applicable credit reporting agencies for some clients weekly; we also request that they update a consumer’s credit report to reflect any payments. However, there may be instances where credit reporting agencies take a few weeks to provide updates. If you have questions about how making a payment will affect your credit score specifically, we encourage you to contact the credit bureau
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca
Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.