Please choose the option below which best corresponds with your grievance in order to contact the correct department. Submitting an issue to the incorrect department can delay a resolution.
Complaint
If you feel you have a complaint about a Convergent Outsourcing agent or our company, select this option. Submit A ComplaintDispute
If the balance on your letter is incorrect or you have already paid this debt, select this option. Submit A DisputeFraud
If you believe another individual has used your personal information to incur a debt, select this option. Notify Us Of FraudIf you have questions or need to make a change to your account
About Us
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
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Our Contacts
800 SW 39th Street, Suite 100
Renton, WA 98057
800-444-8485
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca
Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.
North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889
California Residents: California license pending
