Please choose the option below which best corresponds with your grievance in order to contact the correct department. Submitting an issue to the incorrect department can delay a resolution.


If you feel you have a complaint about a Convergent Outsourcing agent or our company, select this option. Submit A Complaint


If the balance on your letter is incorrect or you have already paid this debt, select this option. Submit A Dispute


If you believe another individual has used your personal information to incur a debt, select this option. Notify Us Of Fraud

Payment Issues

If you are having issues making a payment and our FAQs were not helpful, please select this option. Notify Us

If you have questions or need to make a change to your account

About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057

7 am to 5 pm Pacific Time
Monday to Friday

New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website,

Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at

North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889

California Residents: California license pending

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