Have a question?

Our goal at Convergent Outsourcing is to be as transparent as possible. Learn more about our process:

Questions About Your Debt

Have you received a letter from our company and would like more documentation which provides in-depth information regarding the matter? If you need further documentation such as an itemized statement, our company will be more than happy to make this request on your behalf.

How To Request Debt Validation

To release specific account information or your account number via phone, our company is required to verify the consumer by their full name and an additional piece of private information. If you don't feel comfortable verifying this information, take a look at the top right-hand side of your letter. Located here is a client reference number. Feel free to call the original creditor located on your letter and verify the information provided to you from Convergent.

Learn More

The easiest way to pay off your debt is to use our online payment portal. However, if you need to work out a payment plan or have another issue with your debt, you'll need to call one of our representatives at 1-800-444-8485.  Click here for instructions on how to pay by mail.

Make a Payment

If you feel like there is some issue with the amount you owe or you believe you have already paid this debt, please file a dispute with us by calling us or using our online form.

Dispute Your Debt

If you believe the debt we have contacted you about is not yours or invalid, please contact us online or call 1-800-444-8485 and our representatives will be more than happy to assist you. Our agents can provide you with detailed account information after you verify your identity. Please be advised our company can't disclose account specific information without following guidelines of the FDCPA, various state laws, and other government regulations. Learn how to get account info over the phone.

If you still believe the debt to be invalid after being provided account specific information from one of our representatives, our company will be more than happy to file a dispute or fraud claim (if found necessary) on your behalf.

In our company’s experience, we find some consumers don’t recognize debt as a result of company name changes. In this scenario the company you originally incurred the debt with has gone through a name change, or has been acquired by a larger company. If you didn’t recognize the debt for this reason, the debt will most likely still be considered legitimate.

We do not require that you pay off the debt you owe all at once, and we do not want you to pay more than you are able to at any one time. At your request, one of our representatives can create a reasonable, automated custom payment plan for you. Call us at 1-800-444-8485 to negotiate a lower lump sum payment or a payment plan.

If you owe for an unpaid debt, you can often negotiate a lower lump-sum payment or a payment plan with the collections agency. Learn more about the pros and cons of debt negotiation and how to negotiate with a collection agency.

How to Negotiate with Debt Collectors

Questions About Payment

We have a full set of video tutorials to show you how to access and pay your account online. Go to our Online Payment Tutorials to learn more.

Online Payment Tutorials

If you are experiencing an issue with the online payment portal, please view our tutorial videos for the online portal to see if your issue is addressed there. If your question is not addressed in our tutorial videos, please contact us using this form.

Your account number is located on the top right-hand side of the letter sent to you from Convergent; it will start with a letter of the alphabet followed by a number (i.e. R-1234567).  If you can’t find your letter or you haven’t received one, you can get your account number by calling Convergent Outsourcing at 1-800-444-8485. Unfortunately, you cannot get your account number online at this time.

Learn more about obtaining detailed information about your account over the phone.

If you cannot afford to pay your debt in one payment, our representatives will work with you to setup a payment plan. At this time, we can only discuss payment plans over the phone. Convergent Outsourcing makes every attempt to set up viable payment options within our constraints. Please call us at 1-800-444-8485.

Convergent generates proof of payment after your payment has posted, which means that it has cleared your bank and our bookkeeping department, typically this happens within 2 weeks of payment. If you have a valid email address on file with us, you will receive a password-protected receipt via email. Convergent is required to password lock receipts due to housing sensitive information.

If there is no email on file, the consumer will be mailed a copy of their receipt. The consumer can also call and request a copy to be sent to their physical address or their email.

If you haven’t received proof of payment within two weeks, please check your junk/spam box in your email to make sure it doesn’t appear there. If you are unsure whether we have your current information, call us to confirm that your email and mailing address are correct and request any necessary corrections.

Convergent Outsourcing and its agents are not credit specialists. To obtain this information, it’s best to contact the applicable credit bureau instead. We do send updates to all applicable credit reporting agencies for some clients weekly; we also request that they update a consumer’s credit report to reflect any payments. However, there may be instances where credit reporting agencies take a few weeks to provide updates. If you have questions about how making a payment will affect your credit score specifically, we encourage you to contact the credit bureau

If you have questions or need to make a change to your account

About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057



7 am to 5 pm Pacific Time
Monday to Friday

ACA Logo Compliance Professional Forum Logo SOC Logo