Who Is Convergent Outsourcing?

If you’ve seen Convergent Outsourcing on your credit report or have been contacted by a member of our team about an outstanding debt, one of the first things you may be thinking is: “I’ve never heard of Convergent Outsourcing before. How do I owe them money?”

We understand that being contacted about an outstanding debt can sometimes be confusing and a lot to take in. Therefore, we have attempted to be as transparent as possible about who we are and what we do.

Who We Are

Convergent Outsourcing, Inc. is one of America’s leading collections agencies with over twelve offices across the country. For over sixty years, Convergent has worked with clients in process outsourcing, revenue cycle and receivables management. As Convergent Outsourcing, Inc., we operate as a third party debt collector for our clients. What that means is that our clients – the companies you originally incurred the debt with – contract with us to follow up on and secure the outstanding debts you may owe them.

We have been in business since 1950 and are a longtime member of ACA International. As an accredited agency, all of our representatives take part in a thorough customer service and Fair Debt Collection Practices Act (FDCPA) compliance training program, which we follow up with ongoing training and quarterly testing. Our systems are updated and employees are informed when there are any changes made to the collection statutes. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

What We Do

As a debt collections agency, we work on behalf of our clients to collect outstanding debts and unpaid bills. Our representatives will contact you in accordance with FDCPA standards in order to secure payment on your debt. Often, the main mode of contact is over the phone or through mail.

We understand that collections is often an emotional and overwhelming process. Our representatives are trained to actively listen and help guide you through the debt collections process in a flexible manner that will best serve your current financial situation.

We also understand that you may be hesitant to give your information over the phone or online. At your request, we will send a written collections letter to your address along with information about the debt if that will make you feel more comfortable. If you would like to make payment online instead of over the phone, you may do so on our website. To make a payment online, please visit our Make A Payment page. You may also reach our representatives on the phone from 7 am to 5 pm Pacific Time, Monday to Friday at 1-800-444-8485.

Are Our Representatives Calling You In Error?

Sometimes, the contact information given to our representatives is incorrect. If we are calling the wrong phone number, we apologize. Please visit our Stop Calls From Convergent page to report the incident and have your phone number placed on our Do Not Call list.

Have Questions?

If you have questions, please contact us online. One of our team members will get in touch with you shortly to help.

Additional Resources

• Frequently Asked Questions about Debt Collections
• Make a Payment
• How Do Collection Agencies Work?