The laws that govern debt collection agencies are known as the Fair Debt Collection Practices Act. While the FDCPA keeps collection agencies in check and prevents a lot of unethical collection tactics, debt collectors are not completely barred from contacting you in order to recover the money you owe.
The following are legal methods with which a collection agency can attempt to collect a debt:
The FDCPA was put in place to prevent harassment and debt collection scams. To find out more about what is and is not legal for collection agencies, check out the following articles:
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca