What is Considered Harassment?
The Fair Debt Collection Practices Act (FDCPA) outlines a set of regulations that debt collection agencies should follow in order to prevent harassment. Under this act, there are several restrictions for how and when these agencies should contact you including:
Please note: A debt collector will ask to confirm your identity before they reveal the nature of the call. This is legally required and meant to protect your privacy in case another individual answers the phone. However, from there they must identify themselves as a debt collector and are required to provide you with verification of the debt if requested.
If you would like to find out more about the regulations outlined in the FDCPA, visit the Consumer Financial Protection Bureau’s website.
If you have been contacted by Convergent Outsourcing, and you believe you have been treated unfairly or in a way that violated the FDCPA’s guidelines, please report your experience directly to us so we can improve. You can reach our team that deals specifically with complaints of this nature by filling out our online form here and describing the nature of your issue.
If you believe you have experienced a violation of any of the regulations listed above, there a few steps you can take to end harassment from a debt collector. First, you should contact the collection agency directly and ask them to stop contacting you. At Convergent Outsourcing, we try to make this process as easy as possible by providing an online contact form with which you can make a complaint or request to be added to our Do Not Call list.
If contacting the agency directly did not provide any results, your next step is to file a complaint with the Better Business Bureau, your state’s Attorney General or the Consumer Financial Protection Bureau.
Finally, in extreme cases there is the option to take legal action, but this should be a last resort.
At Convergent Outsourcing, we understand that receiving collection calls can be both confusing and stressful, which is why we try to be as transparent as possible in accordance with the FDCPA guidelines. If we have called you in error or have caused you any confusion or frustration, we apologize. Please let us know how we can improve our process by filling out our contact form or stop calls from our number by visiting our Stop Calling Me page. If you have any questions about your account or making a payment, you may contact our representatives by phone from 7 a.m. to 5 p.m. pacific time on Monday-Friday at 1-800-444-8485.
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca