Whether you are receiving calls in error for a debt you do not owe or would simply rather resolve your debt issues in another fashion, every consumer has the right to stop collection calls.
As a third-party collection agency that operates in accordance with the FDCPA, the Client Representatives at Convergent Outsourcing will respect your request to stop calling.
2 ways to request Convergent Outsourcing to stop calling:
Once the request is received, calls should stop within 24 to 72 hours. If you experience any difficulty stopping calls to your number, please contact us directly at 1-800-444-8485. We are available to assist you any time Monday-Friday from 7am-5pm Pacific Time.
If you believe that the debt in question is not yours, in most cases you simply need to notify the collection agency. Sometimes this can be done over the phone, but if you are greeted by an automatic menu system it can be difficult to get in touch with the right person.
The Consumer Finance Protection Bureau recommends that you write a letter to the agency explaining the error and provide any evidence you have that the debt is not yours. Using this method will give you a dated record of the request, should any problems arise in the future. The CFPB also provides template lettersyou can use.
Remember, whether you own the debt or not, your rights against harassment are still protected in the FDCPA.
It is your right, as outlined in the FDCPA, to choose how a collection agency contacts you. Whether you prefer be contacted by phone, written communication, or both, collectors must comply with your request.
As mentioned above, the easiest way to do this is to ask the agency to stop calling you next time they attempt to get in touch. Sometimes collectors will even offer an online form to help expedite the process. If you still receive calls after requesting for them to stop, it may be necessary to send a formal cease and desist letter. The CFPB provides template letters that you can use to draft one of your own.
Once received, the collection agency should only contact you to:
Learn more from our other FAQ articles:
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca
Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.
North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889
California Residents: California license pending