How to Stop Collection Calls

Whether you are receiving calls in error for a debt you do not owe or would simply rather resolve your debt issues in another fashion, every consumer has the right to stop collection calls.

Stopping Calls from Convergent Outsourcing

As a third-party collection agency that operates in accordance with the FDCPA, the Client Representatives at Convergent Outsourcing will respect your request to stop calling.

2 ways to request Convergent Outsourcing to stop calling:

• By Phone - If you have received calls from any of our 800-numbers and would like them to stop, you may remove your number via our automated phone number removal line by calling  and following the guided prompts. Call us toll-free at 1-855-728-9701.
• Online - You can also use our simple online contact form to ask that your number be added to our Do Not Call List. 
  

Once the request is received, calls should stop within 24 to 72 hours. If you experience any difficulty stopping calls to your number, please contact us directly at 1-800-444-8485. We are available to assist you any time Monday-Friday from 7am-5pm Pacific Time.

Stopping Calls from Another Collections Agency

The Debt Collector is Calling the Wrong Person

If you believe that the debt in question is not yours, in most cases you simply need to notify the collection agency. Sometimes this can be done over the phone, but if you are greeted by an automatic menu system it can be difficult to get in touch with the right person.

The Consumer Finance Protection Bureau recommends that you write a letter to the agency explaining the error and provide any evidence you have that the debt is not yours. Using this method will give you a dated record of the request, should any problems arise in the future. The CFPB also provides template lettersyou can use. 

Remember, whether you own the debt or not, your rights against harassment are still protected in the FDCPA.

The Debt is Yours, But You Want to Stop Calls

It is your right, as outlined in the FDCPA, to choose how a collection agency contacts you. Whether you prefer be contacted by phone, written communication, or both, collectors must comply with your request.

As mentioned above, the easiest way to do this is to ask the agency to stop calling you next time they attempt to get in touch. Sometimes collectors will even offer an online form to help expedite the process. If you still receive calls after requesting for them to stop, it may be necessary to send a formal cease and desist letter. The CFPB provides template letters that you can use to draft one of your own.

Once received, the collection agency should only contact you to:

1. Notify you that the collection calls will end
2. Advise you that other means to collect your debt may be used

Additional Resources

Learn more from our other FAQ articles:

• How to Know the Difference Between a Debt Collection Scam and the Real Thing
• Smart Solutions for Dealing with Debt Collectors
• How to Stop Debt Collector Harassment