How to Request Debt Validation

How to Request A Debt Validation

Have you received a letter from our company and would like in-depth information regarding the matter? If you need further documentation such as an itemized statement, our company will be more than happy to make this request on your behalf.

Our company is contracted to help collect debt on behalf of our clients: we do not own nor purchase the debts outright. With that being said, our company is not always provided with itemized statements which are readily available upon your request.

In the instance that we do not have your itemized information on file, we will request documentation from the original creditor on your behalf. Once this information is provided to our company, we will provide it to you via mail.

Contact Us for a Debt Validation

You may request a debt validation via phone, by mail or Contact Us online.

Please include:

  • Your full name,
  • the address you would like to receive your documentation,
  • the client reference number or Convergent account number located on the top-right hand side of the letter you received,
  • and a brief description of your request.

Our Mailing Address:

Convergent Outsourcing, Inc.
PO Box 9004. Renton
WA 98057-9004

Request a Debt Validation Online

If you have questions or need to make a change to your account

About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057

7 am to 5 pm Pacific Time
Monday to Friday

New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website,

Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at

North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889

California Residents: California license pending

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