How to Report a Collection Agency or Debt Collector

How to Report a Collection Agency or Debt Collector for Harassment

If you believe that you are being harassed or treated unfairly by a debt collector, there are actions you can take. The Fair Debt Collection Practices Act was put in place to protect the consumer from unlawful collection practices. Follow these instructions to help protect yourself and others from these debt collection scams.

Find out if the collection agency is in violation of the FDCPA.

There’s a lot of confusion about what is and is not legal for collection agencies. This is why it is important to be well versed in the laws surrounding the industry. Before you move forward with reporting a debt collector, you want to make sure they are in fact breaking the law. To find out more about what these laws are and what collection agencies can do, check out these articles:

Debt Collection Laws & the Statute of Limitations

The Fair Debt Collection Practices Act regulates how collection agencies may contact consumers about a debt. For example, debt collectors may only call between the hours of 8am and 9pm in the time zone in which you reside. This law also mandates that if you submit a formal request in writing to stop the calls, the collections agency must do so.

Learn more about debt collection laws

The Do’s and Don’ts of Debt Collection

In most cases, it's legal for debt collectors to contact you via phone or email, come to your door and even call you at work. 

Learn more about legal debt collection practices


Report an Issue to Convergent Outsourcing

If you have been contacted by Convergent Outsourcing, know that we are one of America’s leading collection agencies with more than sixty years of experience. If you are experiencing an issue with us, please contact us directly and we will work to resolve the issue!

Please review the following information and contact the correct department. If you contact the wrong department, it may cause us a delay in getting back to you in a timely manner to resolve your issue.



Convergent Outsourcing is a third part collection agency and member of ACA International. We strive to provide the best customer service possible and operate according to the laws designated by the FDCPA. If you have a complaint or dispute about our services, please let us know via our online contact form. One of our Client Service Representatives will get in touch with you shortly to try and resolve the issue. You may also contact us anytime Monday-Friday from 7:00am to 5:00pm PST at 1-800-444-8485.

If you have questions or need to make a change to your account

About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057


          

          
          

800-444-8485
7 am to 5 pm Pacific Time
Monday to Friday

ACA Logo Compliance Professional Forum Logo SOC Logo