How to Dispute a Debt?

How to Dispute a Debt

Disputes with Convergent Outsourcing

Convergent Outsourcing is an ACA International accredited collection agency that works with clients in the telecommunications, utilities, banking, cable and finance industries. If you have been contacted by us about a debt that you don’t recognize, you may submit a letter of dispute through our online contact form. We also accept disputes verbally and will also address any concerns you may have; simply contact one of our representatives from 7 a.m.-5 p.m. PST Monday through Friday at 1-800-444-8485.

Complaints "I spoke with a Convergent representative, and they were rude to me." File a complaint if you feel you have been treated unfairly or poorly by Convergent Outsourcing or an agent at our company. Make a Complaint
Disputes "The balance on my letter is incorrect." If you do not believe the information provided to you from  Convergent is correct or if you have already paid this debt, file a dispute. File a Dispute
Fraud "I have never had services from this creditor, but my personal information matches up." If you believe an individual has used your personal information fraudulently to incur a debt, let us know. Report Fraud
Bankruptcy "The debt in this letter was taken care of in a previous bankruptcy I filed.." If you are filing for bankruptcy, we want to know so that we can adjust our communication appropriately. Contact Us

Stop Calls"Please just stop calling me."If you want to stop calls from Convergent Outsourcing for any reason, you simply have to submit a written request.Online Form

Disputes with Another Debt Collection Agency

To dispute the debt in question, you must send a written letter of dispute to the collection agency that is contacting you. As soon as they receive your letter the collection agency is required to cease all collection efforts until they can provide you with a verification of the debt. If they cannot produce this information, they can no longer legally attempt to collect the debt from you. In addition to providing verification, if they are reporting the debt to a credit reporting agency they must also report that the debt is “in dispute” to the credit bureaus they work with.

Note: if your request is not sent within the initial 30 day period, the debt collector is no longer required to provide validation under the FDCPA.

Letter of Dispute:

Your letter should be straightforward and concise. Make it clear that you are seeking to dispute a debt and provide your reasoning why. Any information that can help support your claim should also be included. As an added measure, sending you letter via certified mail will give you the ability to prove the collection agency received your notice should the need arise.

Convergent's Dispute Address

If you have a dispute with Convergent, send your letter to our address below, or submit it using our online contact form. If you have a dispute with another debt collection agency, you'll need to look at your letter to find the mailing address or look for their website online.

Attn: Dispute Dept.
P.O. Box 9004 Renton, WA 98057

Validation of the Debt

Within 5 days of the collections agency’s first initial contact with you, they are required to provide you your rights to validation of the debt, typically in the form of a letter containing the following information:

  • The owed amount
  • The current creditor to whom the debt is owed
  • A statement giving you notice about the 30-day timeline for disputing a debt
  • A statement that if you choose to dispute the debt they will send you a verification letter
  • A statement that they will provide the original creditor’s name and address if requested within 30 days of receipt

If you do not believe the account is yours or agree with the amount presented for any reason, you may formally dispute the debt by sending a written letter to the collection agency.


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About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057

800-444-8485
7 am to 5 pm Pacific Time
Monday to Friday

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