If you are being contacted by a debt collection agency, and you believe the debt is yours, but there is some error with the information, you should file a dispute. These are some of the issues that may require a dispute:
If any of these scenarios is the case, you should submit a dispute to the debt collection company attempting to contact you.
Within 5 days of the collections agency’s first initial contact with you, they are required to provide you your rights to validation of the debt, typically in the form of a letter containing the following information:
Convergent Outsourcing is an ACA International accredited collection agency that works with clients in the telecommunications, utilities, banking, cable and finance industries. If you have been contacted by us about a debt that you don’t recognize, you may submit a letter of dispute through our online contact form. We also accept disputes verbally and will also address any concerns you may have; simply contact one of our representatives from 7 a.m.-5 p.m. PST Monday through Friday at 1-800-444-8485.
If you have a dispute with Convergent, send your letter to our address below or submit it using our online contact form. If you have a dispute with another debt collection agency, you'll need to look at your letter to find the mailing address or look for their website online.
Attn: Dispute Dept.
P.O. Box 9004 Renton, WA 98057
Disputes with Another Debt Collection Agency
To dispute the debt in question, you must send a written letter of dispute to the collection agency that is contacting you. As soon as they receive your letter the collection agency is required to cease all collection efforts until they can provide you with a verification of the debt. If they cannot produce this information, they can no longer legally attempt to collect the debt from you. In addition to providing verification, if they are reporting the debt to a credit reporting agency they must also report that the debt is “in dispute” to the credit bureaus they work with.
Note: if your request is not sent within the initial 30 day period, the debt collector is no longer required to provide validation under the FDCPA.
Your letter should be straightforward and concise. Make it clear that you are seeking to dispute a debt and provide your reasoning why. Any information that can help support your claim should also be included. As an added measure, sending you letter via certified mail will give you the ability to prove the collection agency received your notice should the need arise.
If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday