Having a debt fall into collections can be upsetting; especially if you’re not sure you can afford to pay what you owe. The good news is you’re not alone.
According to a study conducted by the Urban Institute in 2014, 77 million Americans—35 percent of adults with credit files—have debt in collections. For such a common problem, there has to be a better way to deal with it. Ignoring the debt won’t make it go away, but you can learn more about the debt collections industry and the regulations that govern it to decide how to effectively deal with debt collectors.
At Convergent Outsourcing, our goal is to make paying off your debt easy and to be helpful throughout the process. We understand that it can be a confusing and frustrating process, and so we provide options over the phone, via mail and online so that you may contact us in a variety of ways.
We want to know your communication preferences and keep your information up-to-date so we can ensure we’re contacting you in the most convenient way possible. Please use our quick online form or give us a call today at 800-444-8485 to let us know how best to contact you.
We also provide online FAQs about our company to help consumers get answers to common questions about our company, like what to do if the amount in your collections letter seems incorrect or how to resolve your debt online. Browse our FAQs and contact us with any questions not answered there.
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If you have questions or need to make a change to your account
In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday
New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website, www.nyc.gov/dca