If you have been contacted by a debt collector, you may be wondering what regulations and rules govern debt collectors. For example, is it legal for a debt collector to call you at work? What hours can they call you? How often can they contact you?
Unfortunately, there are debt collectors that engage in unlawful harassment. There are also debt collection scams where criminals impersonate debt collection companies. However, there may be some debt collection practices that are perfectly legal until you inform the debt collection company of your preferences.
According to the FDCPA, or Federal Debt Collection Practices Act, there are number of different protocols an agency must follow when dealing with a consumer’s debt. Below is a brief overview of these rules. You can find more detailed information on the Consumer Financial Protection Bureau’s website as well as the Federal Trade Commission’s website.
Harassment is unlawful according to the FDCPA. Below are actions that the FDCPA considers harassment:
Convergent Outsourcing is a third party collection agency that abides by the standards outlined in the FDCPA. If you’ve experienced difficulty with any of our representatives pertaining to the issues above, please let us know via our [online contact form](/outsourcing/request/make). We seek to provide excellent customer service to our consumers and appreciate any feedback you may have. To make a payment or ask questions about your debt, please give us a call at 1-800-444-8485.
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In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday