Stories about harassing debt collectors and collection agency scams seem to be a hot topic in today’s news. With all of the corruption out there, it makes many people wonder if there are any laws keeping collection agencies accountable for their actions. The good news is that there are in fact several laws and regulations that third party collection agencies must abide by, especially the Fair Debt Collection Practices Act.
According to the FDCPA, there are number of different protocols an agency must follow when dealing with a consumer’s debt. We’ve written a brief overview of the laws below and you can find more detailed information on the Consumer Financial Protection Bureau’s website as well as the Federal Trade Commission’s website.
What if a debt collector contacts you about an old debt, do you still have to pay it? This can depend on the state that you live in. There have been a lot of articles lately talking about the “statute of limitations” for debt collection, but deciding not to pay a debt based on this principle may cause you more problems down the road. As long as your state laws allow, the statute of limitations on an old debt does not prevent the collection agency from trying to recover the owed amount. The only thing it prevents is the collection agency suing you for the money. This can get tricky because the statute of limitations varies by state, and there are several things that can reset the time frame; like making a payment.
The Fair Debt Collection Practices Act (FDCPA) is legislation designed to protect the consumer from unfair and illegal debt collection methods. Since 1978, this law has outlined the regulations and standards that all debt collection agencies should abide by. The FDCPA limits where and when a person can receive collection calls, as well as prohibiting illegal and harassing behaviors such as:
Not only is the FDCPA meant to protect the consumer, it is also used as a measure to protect reputable collection agencies. The language in the act holds debt collectors accountable for their actions and restricts the use of dishonest collection practices such as:
To find out more about the FDCPA and read the act in detail, please visit the Consumer Financial Protection Bureau.
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Convergent Outsourcing is a third party collection agency that abides by the standards outlined in the FDCPA. If you’ve experienced difficulty with any of our representatives pertaining to the issues above, please let us know via our [online contact form](/outsourcing/request/make). We seek to provide excellent customer service to our consumers and appreciate any feedback you may have. To make a payment or ask questions about your debt, please give us a call at 1-800-444-8485.
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In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.
800 SW 39th Street, Suite 100
Renton, WA 98057
7 am to 5 pm Pacific Time
Monday to Friday