The current economic downturn has resulted in significant pressures for retailers to reduce costs, drive top-line revenue, and enhance customer experience and improve customer loyalty. Business process outsourcing (BPO) solutions can help relieve these pressures.
As most retail organizations are evaluating how to enhance their customer interaction models in order to create an emotional bond with their customers, “know your customer” has been a retail industry mantra for the past several decades. Retailers have made tremendous investments to increase profitability, reduce cost, and increase competitiveness. In spite of these significant investments, customer loyalty remains elusive.
Many studies show a high correlation between customer experience and loyalty. We help retail organizations measure and understand the “voice of the customer” to design and manage unique outsourced solutions that maximize that relationship and deliver measurable results that you can manage to. Our focus on the bottom line drives increased revenues and reduced cost.
Choose from the Services Provided menu at right to learn more about the many services Convergent offers to retail companies.