Experience. Innovation. Results.
Convergent provides a wide range of customer contact management services which help to lower cost, manage uneven call volumes, deal with specific call types and prepare for unexpected outages or natural disasters. Our contact programs support customer acquisition, customer care & retention and back office processes, as well as custom designed programs for special situations.
We help hundreds of hospitals across the nation improve financial performance, enhance the patient experience and improve physician satisfaction. Our healthcare division empowers providers through technology-driven combinations of adaptable workflows, patient-focused contact center technology operations, a unique attorney-powered approach and next-generation analytics.
Convergent’s team of recovery specialists is dedicated to commercial debt collections and will handle each of your collection files one at a time, getting the job done, one to one.