Convergent Mission
To use our talent, technique and technology to maximize the value of our clients’ receivables through respect for the debtor, effective collection/call center management, high ethical standards and strict adherence to applicable laws, regulations and policies.
Convergent Outsourcing
Case study results: lower cost and higher customer satisfaction
We deliver top tier industry-leading results for our clients, day in and day out, in every market we serve.
Today's competitive environment requires companies of all size to be become as efficient as possible and call centers represent a significant cost opportunity. Internal call centers often suffer from high unit costs and limited flexibility to deal with volume spikes, unexpected outages or natural disasters. In addtion the sheer volume of calls can prevent internal resources from focusing on premium call types which deserve a higher per call investment.
Convergent provides a wide range of customer call management services which help to:
- lower cost
- manage uneven call volumes
- deal with specific call types
- prepare for unexpected outages or natural disasters
Convergent Outsourcing services are offered through Convergent Outsourcing, Inc., formerly ER Solutions, Inc., a wholly-owned subsidiary.
