News Archives

August 1, 2009
ERS Relocates, Upgrades Phoenix Call Center

PHOENIX, AZ — ERS has relocated its Phoenix call center to a new facility. As part of the move, the Phoenix facility will specialize in utility accounts. Existing telecom accounts will be moved to the Seattle call center, where we have developed telecom into a core strength. Kelly Browning-Rand, who has been with ERS for 15 years, 12 years of which have been in Phoenix, has been named Manager of the Phoenix Collection Center. “After careful analysis we decided that Phoenix could best serve our goals and our client’s needs as a call center dedicated to utility work,” said ERS President Steve Hunter. “By making this change, we have been able to improve the efficiency of both the Phoenix and Seattle call centers.”

About Convergent

ORGANIZED IN 1998 through the combination of seven existing collection companies with strong management teams and solid local or industry reputations, Convergent today is a leading competitor in each of its chosen markets: healthcare revenue cycle management (AHC), credit cycle management (ERS) and commercial collections (CCH). Our client list includes the most sophisticated and demanding companies in each of these industries.