News Archives

June 25, 2010
Convergent Announces Thirteenth Customer Care Center in Augusta, Georgia

AUGUSTA, GEORGIA July 1, 2010 — Convergent, one of America’s largest revenue cycle management, receivables management and customer care companies, announced the planned addition of its thirteenth customer care center, to be located in Augusta, Georgia. Convergent CEO Michael A. Micek remarked, “We chose Augusta for our newest customer care center after looking at several options around the country. Augusta provided the best combination of workforce, facility and deal terms that will permit us to provide the superior performance that our customers have learned to expect from our twelve other customer care centers.”

Convergent’s strategy of providing a diversified range of collections and customer care services that deliver consistent, reliable performance has been the fundamental engine for the company’s growth, which has continued throughout the recent recession. Augusta will mark the second new Convergent customer care center in the past 12 months.

The new center will be part of the Convergent ERS division. Convergent ERS is one of the largest receivables management companies in the United States, providing third-party collections and first-party outsourcing to a wide customer base in a variety of industries. ERS is especially strong in the telecommunications, wireless, utility, banking, cable and satellite markets. Convergent ERS President Steven Hunter remarked, “Our business is all about people, so we put a lot of thought into picking new locations. We need locations where we can attract hard working people who will succeed in our business. Augusta has just such a workforce we can draw from, as well as a pro-business climate and minimal commute problems. We are very excited about the new center.”

The new facility will employ 400 and will be located in the Stevens Creek Road Building in Augusta. Terry Elam, Chairman of the Development Authority of Richmond County, said, “Convergent ERS is a quality company involved in the important business of company cash flow and financial solutions, and we are excited about their new facility in Augusta. The company’s leadership saw Augusta’s excellent workforce, top-notch training opportunities, and convenient transportation and made the right decision to invest in Augusta-Richmond County.”

About Convergent

ORGANIZED IN 1998 through the combination of seven existing collection companies with strong management teams and solid local or industry reputations, Convergent today is a leading competitor in each of its chosen markets: healthcare revenue cycle management (AHC), credit cycle management (ERS) and commercial collections (CCH). Our client list includes the most sophisticated and demanding companies in each of these industries.