Convergent Mission

To use our talent, technique and technology to maximize the value of our clients’ receivables through respect for the debtor, effective collection/call center management, high ethical standards and strict adherence to applicable laws, regulations and policies.

Convergent is an equal
opportunity employer.

Healthcare Openings

(click job title for details)

Business Systems Junior Processor
Gainesville, VA | AHC

Human Resources Generalist
Irving, TX | AHC

Consumer Collections Openings

(click job title for details)

Benefits Coordinator
Atlanta, GA | ERS

Trainer
Atlanta, GA | ERS

Customer Service Rep - Augusta
Augusta, GA | ERS

Collections Representative
Houston, TX | ERS

Supervisor - Sprint
Montgomery, AL | ERS

Trainer
Montgomery, AL | ERS

Collector
Phoenix, AZ | ERS

Collector
Renton, WA | ERS

Employees Say:

“CCH is a great environment to work in. Everyone is friendly, cordial and is truly a team player. Everyone knows that the more success the company has, the more success each individual will have on a personal level. If you want to be part of a team concept, then CCH is for you”

Ken Rothenberg
Collector
CCH

Position Details

Title:	Collector
Location:	Phoenix, AZ
Time:	Full-time
Description:	It is important to ask yourself one question: “Is professional debt collections my job or is it my career?” What’s the difference? Having a job means you are employed – nothing more. A career is a profession that requires training and becomes your life’s work. Successful Collection Professionals know their careers are perpetually evolving. Constant changes in client guidelines, laws and regulations and collection techniques make continuing education very important. An experienced Collection Professional is a specialist who adds value to any company. Collectors are responsible for contacting consumers regarding past due accounts and collecting the balance due or negotiating an acceptable payment schedule. Collectors must pass a training course prior to performing job functions.
Duties:	Work regularly scheduled hours Meet personal and team collection goals by contributing to the group effort of collection on delinquent accounts, reviewing accounts and arranging payment plans over the phone Represent ERS in a professional manner by following company policy and procedure as well as FDCPA guidelines Understand and utilize basic collection techniques to communicate with consumers and authorized third parties in an attempt to collect past due balances for our clients Interact and work with other department personnel Learn and execute skills needed to secure payments Complete all administrative functions on a timely basis Follow Information Security Policy to ensure all client, customer and debtor information remains strictly confidential
Requirements:	Ability to handle a variety of outbound/inbound calls Firm, Assertive and Confident Customer service and quality oriented Excellent negotiation skills Excellent communication and listening skills Positive attitude Professional phone etiquette Ability to handle high call volume (200 – 400 outgoing calls per day) Excellent interpersonal skills and integrity Responsible/self starter Problem solving and negotiation skills Available for overtime Typing ability (minimum of 25 wpm) Stable work history Ability to work well in a team environment Ability to meet goals in a fast-paced environment Must be flexible to work a schedule within 6:00am-9:00pm Monday – Sunday High school diploma or equivalent Cannot request time off during the first 90 days
Compensation:	DOE