Convergent Mission

To use our talent, technique and technology to maximize the value of our clients’ receivables through respect for the debtor, effective collection/call center management, high ethical standards and strict adherence to applicable laws, regulations and policies.

Convergent is an equal
opportunity employer.

Healthcare Openings

(click job title for details)

Business Systems Junior Processor
Gainesville, VA | AHC

Human Resources Generalist
Irving, TX | AHC

Consumer Collections Openings

(click job title for details)

Benefits Coordinator
Atlanta, GA | ERS

Trainer
Atlanta, GA | ERS

Customer Service Rep - Augusta
Augusta, GA | ERS

Collections Representative
Houston, TX | ERS

Supervisor - Sprint
Montgomery, AL | ERS

Trainer
Montgomery, AL | ERS

Collector
Phoenix, AZ | ERS

Collector
Renton, WA | ERS

Employees Say:

“The combination of their training sessions with hospital staff and powering up their claims collections efforts with a star legal team assure prompt payer action. When my boss asks what I need to guarantee cash goals: I have to ask for AHC.”

Judy Veazie
Healthcare Revenue Cycle Consultant
AHC

Position Details

Title:	Supervisor - Sprint
Location:	Montgomery, AL
Time:	Full-time
Description:	Supervises and coordinates activities and operations of a team of collection supervisors and agents. Duties reflect management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.
Duties:	Lead a team of 17 agents. Create and implement strategy to ensure performance objectives are met. Organize, direct, and monitor daily activities of agents. Monitor and review individual and team performance. Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required Monitor and analyze productivity of agents; generate reports based on analysis. Field questions from team and possibly clients; recommend corrective services to address customer complaints. Provide coaching and development feedback. Ensure all client compliance requirements are met. Monitor and ensure compliance with attendance, dress code, and all ERS policy. Maintain contact with client as determined by management. Monitor email and voice mail to ensure all communications are up to date and accurate. Ensure all payroll deadlines are met. Ensure daily and monthly performance results are tracked by agent and team. Conduct monthly / annual performance reviews with direct reports Administer performance improvement plans and disciplinary warnings as needed. Train, motivate, develop and reward agents. Responds to and works to resolve agent concerns in a timely manner Prepare reports as needed. Perform other duties as assigned by manager. Possess working knowledge of utility industry regulated market credit/collections practices.
Requirements:	Minimum of 1 year of supervisory experience Thorough knowledge of Avaya Proficient with Microsoft Excel and Word Not currently on a disciplinary action Availability to work from 7am-9pm weekdays, and weekend hours when necessary Calculate figures and amounts Analyze statistical requirements Coordinate multiple tasks simultaneously Understand and respond to diverse population Manage by Walking Around (MBWA)