Convergent Mission

To use our talent, technique and technology to maximize the value of our clients’ receivables through respect for the debtor, effective collection/call center management, high ethical standards and strict adherence to applicable laws, regulations and policies.

One of the industry’s five largest providers.

Convergent today is one of the top five largest companies in the industry. Our success is the direct result of our unique business approach: providing a diversified range of collections and customer care services that deliver consistent, reliable performance to our customers. We focus on strong operators, proven technique, innovative technology and daily metric management.

Founded in 1998 and acquired by Silver Oak Services Partners and Management in June, 2007, Convergent employs more than 2600 employees in eleven locations in 10 states. Our company has a diverse customer base, including long standing client partnerships lasting more than 50 years.

Healthcare Revenue Cycle Management

AHC is one of the largest revenue cycle management companies in the U.S., with more than 750 hospital clients. It is the pre-eminent provider of large balance insurance claim collections, as well as specific programs for workers compensation and motor vehicle claims. In addition to insurance claim solutions, AHC also offers day one self pay, primary bad debt, SONAR and pre-access solutions.

Consumer Credit Cycle Management

ERS is one of the largest receivables management companies in the U.S., providing third party collections and first party outsourcing to a diverse customer base drawn from a variety of industries. ERS is especially strong in the telecommunications, wireless, utility, banking, cable and satellite markets.

Commercial Collections

CCH has been a leader in commercial collection services for nearly 50 years, including contingent collections, outsourcing, letter campaign, and consulting services. CCH builds long-term bonds with its clients through solid collection performance, clear communication, and single point of contact customer service.

Talent + Technique + Technology = Performance

Performance today is a function of skilled, motivated people executing well-designed, efficient business processes that are supported by sophisticated technology. Each Convergent division has the people, processes and technology appropriate for its market, all developed and deployed using a consistent Convergent philosophy.